Contact
How to reach us:
Deutsche Bank Luxembourg S.A.
2, Boulevard Konrad Adenauer
L-1115 Luxembourg
Luxembourg
Destination for GPS navigational systems: 2, rue Jean Monnet
Bus from central station: Number 18, bus stop: Rèimerwee
Tel.: (+352) 4 21 22 - 1
Fax: (+352) 4 21 22 - 449
VAT Number: LU 10879133
Legal Entity Identifier: 529900FIAMEJDQ8C9097
Suggestions, criticism and complaints
Your opinion is very important to us. We therefore welcome your feedback, whether positive or critical. You may, of course, contact your usual contact person at Deutsche Bank Luxembourg S.A. or use any of the general communication channels indicated above.
If you wish to submit a complaint directly to our Complaint Management Department, please provide the following information and, where applicable, supporting documents to enable us to review your complaint as efficiently as possible:
- Your name and, if applicable, your account number
- The name of your current contact person at Deutsche Bank Luxembourg S.A.
- A description of your complaint
- Any supporting documents that may help us understand and assess the matter
Please send your complaint to the following address:
Deutsche Bank Luxembourg S.A.
2, Boulevard Konrad Adenauer
L-1115 Luxembourg
Luxembourg
You will receive a written acknowledgement of receipt within 10 days of receipt of your complaint. We will provide you with a response within one month of receipt of your complaint. The response will also include the name and contact details of the person handling your complaint.
If our response does not fully resolve your complaint to your satisfaction, you may submit your complaint in writing to the member of the Management Board responsible for Complaint Management at the above address.
If you remain dissatisfied following completion of our internal complaint handling procedure, you may refer the matter to the Commission de Surveillance du Secteur Financier (CSSF) under its out-of-court complaint resolution procedure. Please note that your request must be submitted to the CSSF within one year after you first submitted your complaint to Deutsche Bank Luxembourg S.A. Further information on the out-of-court complaint resolution procedure is available on the CSSF website (www.cssf.lu).